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Wait 30 seconds, then hold down the power button.Unplug your Xbox by removing the power cable from the console.If the white light is still lit, you have not turned your console off. Start by pressing the Xbox button on your console and powering it off.Here are the steps you’ll need to follow to clear the cache on your Xbox One: Fortunately, the process is actually quite simple. Whereas the Xbox 360 lets users clear the cache from the device and storage settings, the Xbox One makes users take a different route. The instructions for clearing the cache on your Xbox One don’t involve going into the Settings like most other devices. If a hard reset didn’t do the trick, it’s time to clear the cache.
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It’ll take a few seconds, and then you’ll get logged back into your Xbox One, and you’ll land on the home screen on your console.
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To restart your Xbox One with your controller, all you should do is: Now, you can turn your Xbox back on and see if the issues you are having are resolved.
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You can hold the button that looks like the Xbox logo in roughly the top middle of the controller if you decide to go that route.
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